Helping 911 be better

911 Call Centers around the country are in critical condition. Most have not been able to afford the upgrades necessary to move to NG 911 technology where location is the first criteria for routing a 911 call. In addition, centers are under staffed and that means that the job is more difficult and stressful with less staff on hand to handle challenging events and peak times. These call centers at a minimum should be equipped with IoT “Smart Operations/Center” technology. It allows all staff to be situationally aware of what is happening inside and around the 911 operations center and would be monitoring all critical infrastructures as well as other key information. It is small step in trying to make sure that our valuable 911 dispatchers, call takers and Directors can keep performing at high levels during any situation and providing the highest level of facility situational awareness.

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